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What is Staqr?

Staqr is a comprehensive telecommunications Business Support Systems (BSS) and Operations Support Systems (OSS) platform designed for Australian and New Zealand telco service providers, MVNOs, and resellers.

Built for the unique regulatory requirements of Australian telecommunications, Staqr combines customer relationship management, billing, contact centre operations, and workflow automation into a single, integrated platform.

Platform Overview​

Staqr combines 14 major capability areas into a single, integrated platform:

1. CRM & Customer Management​

  • Customer 360° view with activity stream
  • Multi-level hierarchy (Seller → Customer → Account → Subscription → Service)
  • Status tracking (VIP, Churn Risk, TIO Complaints, Hardship, DV Protection)
  • Integrated case management and notes
  • Customer lifecycle management

2. Billing & Finance​

  • Multi-state invoice management (9 payment states)
  • Prepaid wallet management with real-time balance
  • Postpaid billing with dunning workflows
  • Payment processing (card, bank, manual)
  • Credit management and refunds
  • Revenue recognition and reporting

3. CCaaS (Contact Centre as a Service)​

  • WebRTC browser-based softphone
  • Agent desktop with screen-pop
  • Supervisor tools (monitor/whisper/barge)
  • Ring groups and intelligent call routing
  • PCI-DSS compliant call recording
  • Real-time queue monitoring and analytics

4. Telephony & Number Management​

  • Number registry (MSISDN inventory)
  • ACMA-compliant porting with PPV (Pre-Port Validation)
  • SIM swap and eSIM provisioning
  • MSN (Mobile Service Number) management
  • Carrier integration abstraction layer

5. Product Catalog & Pricing​

  • CPQ (Configure, Price, Quote) engine
  • Plan changes with prorating
  • Bundled offers and promotions
  • Charge management (one-time, recurring, usage)
  • Multi-currency support

6. Workflow Automation (Flows)​

  • Visual flow builder (drag-and-drop)
  • Triggers: Schedule, Webhook, Event-based
  • Actions: Code execution, integrations, branching, loops
  • 100+ pre-built integration templates
  • Version control and testing

7. Integrations​

  • 100+ pre-built integrations (Slack, Google, Salesforce, Xero, and more)
  • OAuth2 credential management
  • MCP (Model Context Protocol) server support
  • Custom integration SDK (TypeScript)
  • Webhook endpoints for external systems

8. AI Assistant​

  • Context-aware help on every page
  • Automated recommendations
  • Knowledge base integration
  • MCP tool connectivity
  • Natural language queries against platform data

9. Analytics & Reporting​

  • Usage analytics and trends
  • Churn prediction and risk scoring
  • Operational dashboards (KPIs, SLAs)
  • Custom report builder
  • Scheduled report delivery

10. Compliance (Australian Telco)​

  • HRT (High-Risk Transaction) framework
  • PPV (Pre-Port Validation) for number porting
  • DV (Domestic Violence) protection workflows
  • TCP Code (ACMA) compliance
  • TIO (Telecommunications Industry Ombudsman) handling
  • Audit trail and compliance reporting

11. Platform Administration​

  • Multi-tenant architecture (Platform → Seller → Users)
  • Brand hierarchy management
  • Role-based access control (RBAC) with field-level permissions
  • Permission workflows and approval chains
  • White-label customisation

12. Team Management​

  • User and role management
  • Access request workflows
  • Team collaboration tools
  • Shift scheduling integration

13. Omnichannel Engagement​

  • Chatwoot messaging integration
  • Embedded customer chat widget
  • Email and SMS campaigns
  • Unified conversation history

14. Operational Tools​

  • Order lifecycle management
  • Work item queues and assignment
  • Background job scheduling
  • Alert and notification system
  • SLA monitoring

Architecture​

Staqr integrates three major platform components:

Staqr Platform (Node.js/React)​

  • Modern UI/UX layer built with React and TypeScript
  • Workflow automation engine (Flows)
  • API gateway and orchestration layer
  • Real-time updates via WebSocket

Commerce (Java CRM)​

  • Billing and subscription management
  • Customer account hierarchy
  • Invoice generation and payment processing
  • 1500+ API endpoints across 3 versions (V0, V1, V2)
  • Multi-tenant data isolation

CCaaS (Wazo Platform)​

  • Contact centre infrastructure
  • WebRTC voice/video capabilities
  • Call recording and analytics
  • 21+ Docker services for full telephony stack

Multi-Tenant Architecture​

Staqr supports full multi-tenancy for service providers, resellers, and white-label deployments:

  • Platform: Top-level tenant isolation with separate databases
  • Sellers: Brand/reseller hierarchies within a platform, each with their own customers
  • Users: Role-based access with field-level permissions and data masking

Australian Regulatory Compliance​

Staqr is built for Australian telecommunications providers with compliance features for:

RegulationStaqr Implementation
ACMA TCP Code10-day disconnection notice, CIS requirements, complaint handling
Privacy Act 1988PII protection with RBAC field masking, audit trails
ACMA DFSV Standard 2025Domestic violence protection workflows (coming July 2025)
Pre-Porting Standard 2020SMS two-way PPV verification for number ports
TIO Obligations2-day urgent, 10-day standard resolution tracking

Who is Staqr For?​

CRM Operators & Customer Service​

  • Unified customer 360 view across all systems
  • Guided workflows for common journeys (activation, porting, SIM swap)
  • AI-assisted case resolution
  • One-click actions for routine tasks

Platform Administrators​

  • Multi-brand management from a single console
  • User and permission administration
  • Integration configuration and monitoring
  • Compliance reporting and audit

Developers​

  • TypeScript SDK for building integrations
  • OpenAPI documentation with auto-generated SDKs
  • Embedding SDK for white-label deployments
  • Flow development environment with hot reloading
  • MCP server development framework

DevOps Engineers​

  • Docker/Docker Compose deployment
  • Kubernetes (Helm) support
  • Self-hosted or cloud options
  • Monitoring and observability with standard tooling
  • Backup and disaster recovery support

Getting Started​

Choose your path based on your role:

Open Source​

Staqr is open source and community-driven:

  • GitHub: github.com/staqr/staqr
  • License: MIT License
  • Community: Join our Discord for support and discussions
  • Integrations: 60%+ contributed by the community

Next: Core Concepts - Learn the key terminology and architecture